Frequently Asked Questions
Welcome to the lllichttechnikledewiv FAQ. Below you can find answers to common questions about our products, orders, payments, shipping, returns, and refunds.
General Questions
What does lllichttechnikledewiv sell?
lllichttechnikledewiv is an online store specializing in light accessories and related lighting products.
Product-specific information, specifications, and availability are provided on the individual product pages.
Where is lllichttechnikledewiv based?
Our business is based in Germany.
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Which currency do you use?
All prices on our website are displayed in Euro (€) unless otherwise stated.
Orders
How can I place an order?
You can browse our products, select the product you want, add it to your cart, and complete the checkout process by providing the required delivery and payment information.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at info@lllichttechnikledewiv.shop.
We will try to assist you if the order has not already progressed too far in processing or shipping. Once an order has been shipped, changes or cancellations may no longer be possible.
Will I receive an order confirmation?
Yes. After a successful order, you should receive an order confirmation using the contact information provided during checkout.
If you do not receive your confirmation, please contact our support team.
Payment
What payment methods do you accept?
We currently accept:
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Credit Card
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Debit Card
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Google Pay
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Shop Pay
Is my payment information secure?
Payments are processed through the payment options and providers available during checkout. We do not ask customers to send complete payment card details through email or live chat.
What should I do if my payment fails?
If your payment is declined or does not complete, check that your payment information is correct and that your payment method is available for use.
You can also try another available payment method. If you continue to experience problems, contact us for assistance.
Shipping
Where do you ship?
We currently ship only to the Netherlands.
We do not currently offer international shipping to other countries.
How much does shipping cost?
Standard shipping to the Netherlands is free (€0.00) unless otherwise stated at checkout.
How long does delivery take?
Orders generally require:
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1–2 business days for processing
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2–5 business days for transit
The estimated total delivery time is therefore 3–7 business days.
Please note that delivery times can vary due to circumstances outside our control.
What time is the daily order cut-off?
Our stated daily order cut-off time is 4:00 PM CET.
Orders received after the cut-off may be processed on the following business day.
Can I track my order?
When tracking information is available for your shipment, it will be provided to you using the contact information associated with your order.
What if my order is delayed?
If your order has not arrived within the expected delivery period, please contact us at info@lllichttechnikledewiv.shop so we can assist you.
Returns
How long do I have to return an item?
You can request a return within 30 calendar days from the date your order was delivered, subject to the conditions in our Return Policy.
Do you accept returns for defective products?
Yes. We accept returns for defective products as well as eligible non-defective products.
How do I request a return?
Contact us at info@lllichttechnikledewiv.shop with your order information and details about the product you wish to return.
We will provide the applicable return instructions.
Do you provide a return label?
Yes. A return label is provided by the store for eligible returns.
Do you charge a restocking fee?
No. Our restocking fee is €0.00.
Do you offer exchanges?
No. We currently do not offer product exchanges.
For another product, you may need to return the original item and place a new order, subject to the applicable policies.
Refunds
How long does a refund take?
Once your returned item has been received and reviewed, an approved refund is generally processed within 10 business days.
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
What if I have not received my refund?
If the stated processing period has passed and you have not received your refund, please contact us at info@lllichttechnikledewiv.shop.
Products
Where can I find product specifications?
Product specifications and other relevant information are provided on the applicable product page.
If you need clarification about a particular product before ordering, please contact our support team.
Are product images accurate?
We make reasonable efforts to display products and product images accurately. However, minor differences in appearance may occur due to screen settings, photography, lighting, or other factors.
Customer Support
How can I contact lllichttechnikledewiv?
You can contact us through:
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Live Chat: Available 24/7
Do you offer customer support outside normal business hours?
Yes. Our website provides 24/7 Live Chat for customer assistance.
Privacy and Legal Information
How is my personal information handled?
Your personal information is handled according to our Privacy Policy.
Where can I find your terms and policies?
You can review our policies here:
Do your policies affect my statutory consumer rights?
No. Nothing in our website policies is intended to remove or restrict mandatory consumer rights that apply under applicable law.
Still Have a Question?
If you cannot find the answer you are looking for, please contact our support team.
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
24/7 Live Chat: Available through our website
We are happy to help with questions about products, orders, payments, shipping, returns, and refunds.