Effective Date: October 1, 2026
At lllichttechnikledewiv.shop, operated by lllichttechnikledewiv, we want you to have clear and straightforward options if you need to return a light accessory you purchased from us.
This Return Policy explains our return window, eligible products, return conditions, return method, return label arrangements, and our policy regarding exchanges.
Our return policy applies to orders delivered within the Netherlands.
For information about how approved returns are refunded, please see our separate Refund Policy.
1. Business Information
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)
Currency: EUR (€)
2. Return Window
We accept eligible returns requested within 30 calendar days from the date your order is delivered.
A return request should be submitted within this 30-day period.
Return requests submitted after the 30-day return window may generally not qualify under our voluntary return policy.
This 30-day policy does not limit any mandatory consumer rights that may apply to your purchase under applicable law.
3. What Products Can Be Returned
We accept returns for both:
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Defective products
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Non-defective products, including eligible returns where you have changed your mind
For a voluntary return, the product should generally be:
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Unused and in its original condition
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Complete with original packaging and included accessories where applicable
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Free from damage caused after delivery
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Accompanied by your order number or other valid proof of purchase
For defective, damaged, or incorrect products, please provide sufficient information to allow us to review the issue.
4. Defective, Damaged, or Incorrect Products
Please contact us as soon as possible if:
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The product arrived damaged
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The product is defective
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You received the wrong product
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An item is missing from your order
To help us review the issue, please include:
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Your order number
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Your name
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A description of the problem
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Clear photographs of the product where relevant
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Photographs of the outer packaging where relevant
You can submit your request by email at:
info@lllichttechnikledewiv.shop
5. Non-Defective Returns
You may also request a return for an eligible non-defective product, including where you have changed your mind, provided the return is requested within the applicable return window and the product meets the return conditions.
Products should be returned in their original condition and with the original packaging and accessories where applicable.
6. How to Request a Return
All return requests must first be submitted by email.
Please email:
info@lllichttechnikledewiv.shop
Please include:
Subject: Return Request
Order Number:
Customer Name:
Reason for Return:
Product(s) Being Returned:
After we review your request, we will provide return instructions.
Please do not send a return to our business address without receiving return instructions from us first.
7. Return Method
The physical return method is by mail.
After an eligible return request has been approved, we will provide you with a return shipping label and instructions for sending the product back.
Please use the return label and shipping instructions provided by us so that the return can be properly identified and processed.
8. Return Shipping Cost
For approved returns, the return shipping label is provided by our store.
Return Shipping Fee: €0.00
Customers should use the return label provided by us rather than arranging an alternative return shipment without prior instructions.
9. Restocking Fee
We do not charge a restocking fee for approved returns.
Restocking Fee: €0.00 EUR
No percentage-based restocking fee will be deducted from an approved refund.
10. Exchanges
We do not offer exchanges.
If you would like a different product, you may return the eligible original product under this Return Policy and place a separate new order for the product you prefer.
11. Items That May Not Qualify Under the Voluntary Return Policy
A voluntary return may be refused or a refund may be adjusted where permitted by law if:
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The return request is submitted after the applicable return period
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The product has been damaged through improper use or handling after delivery
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The product has been materially altered or modified after delivery
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Important components or accessories are missing
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The item is returned in a condition materially different from the condition in which it was supplied
Nothing in this section is intended to limit any mandatory consumer rights that cannot legally be excluded.
12. Inspection of Returned Products
Once we receive a returned product, we may inspect it to verify the condition and confirm that it corresponds to the approved return request.
After the review, we will notify you about the outcome of the return.
For information about refund processing after an approved return, please see our Refund Policy.
13. Return Tracking
Where appropriate, customers should retain confirmation or tracking information for the returned package until the return has been received and processed.
If you have concerns about the status of your return, contact us at info@lllichttechnikledewiv.shop.
14. Order Cancellation
If you need to cancel an order before it is dispatched, please contact us as soon as possible.
Cancellation depends on the status of the order. An order that has already entered fulfillment or been shipped may no longer be cancellable.
For shipping and delivery information, please review our Shipping Policy.
15. Statutory Consumer Rights
This Return Policy is intended to provide an additional and clear voluntary return process.
It does not exclude or restrict mandatory rights available to consumers under applicable German, Dutch, European Union, or other applicable law.
Where statutory consumer rights provide different or additional protections, those rights will apply.
16. Questions About Returns
For questions regarding a return, please contact us:
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)