Terms of services

Terms of Service

Effective Date: October 1, 2026

Welcome to lllichttechnikledewiv.shop. These Terms of Service govern your access to and use of our website and your purchase of light accessories from us.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service. Please read them carefully before using the website or completing a purchase.

1. Business Information

The website is operated by:

Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV

Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)
Currency: EUR (€)

2. Acceptance of These Terms

By using our website or placing an order, you confirm that you have read and understood these Terms of Service.

If you do not agree with these Terms, please do not use the website or place an order.

These Terms apply together with our other website policies, including our Privacy Policy, Shipping Policy, Return Policy, Refund Policy, and Payment Policy.

3. Products and Product Information

We sell light accessories through our website.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other product information are accurate and current.

However:

Product colors may appear slightly different depending on your device or screen.
Product images may not always represent exact physical dimensions.
Product availability may change without notice.
Minor differences may occur between product images and the actual product where appropriate.

If you have a question about a product before purchasing, please contact us at info@lllichttechnikledewiv.shop.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order is placed, we may contact you regarding the available options.

Where an order cannot reasonably be fulfilled, we may cancel the affected order and provide an applicable refund.

5. Prices and Currency

All product prices displayed on our website are shown in Euro (€) unless otherwise stated.

The applicable purchase price will be displayed during checkout before you submit your order.

We aim to ensure that prices displayed on the website and at checkout are accurate.

If a clear pricing error occurs, we may contact you before fulfilling the order to explain the error and provide available options.

6. Orders

When you place an order, you are making a request to purchase the selected products at the price shown during checkout.

After your order is successfully submitted and payment is authorized, we will provide an order confirmation.

An order confirmation confirms that we have received your order. It does not necessarily mean that every order has been finally accepted for fulfillment where circumstances require further review.

We may refuse or cancel an order where permitted by applicable law, including in circumstances involving:

Product availability issues
Clear pricing or listing errors
Payment authorization problems
Suspected fraudulent activity
Incorrect customer information
Technical or system errors
Other legitimate operational reasons

If we cancel an order after payment has been successfully collected, we will arrange an applicable refund.

7. Payment

We currently accept the following payment methods:

Credit Card
Debit Card
Google Pay
Shop Pay

Payment is generally processed during checkout.

Payment information may be processed through third-party payment providers.

For complete information about payment methods and payment processing, please see our Payment Policy.

8. Shipping

We currently provide Free Standard Shipping within the Netherlands.

Shipping Cost: €0.00

We currently do not offer international shipping.

Orders are delivered only to eligible addresses within the Netherlands.

Our standard estimated delivery timeframe is generally 3–7 business days, consisting of approximately:

1–2 business days processing
2–5 business days transit

Our daily order cut-off time is 4:00 PM CET.

For complete information about delivery, processing times, shipping restrictions, and tracking, please see our Shipping Policy.

9. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

You should carefully check your:

Full name
Street address
House number
Apartment or unit information, where applicable
Postal code
City
Country

The delivery country must be the Netherlands.

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer, subject to any rights provided by applicable law.

10. Returns

We accept eligible returns for both defective and non-defective products in accordance with our Return Policy.

Our standard voluntary return window is 30 calendar days from the date of delivery.

Return requests must be submitted by email to:

info@lllichttechnikledewiv.shop

For approved returns, our store provides the return shipping label.

Restocking Fee: €0.00

We do not offer direct product exchanges.

For complete return requirements and procedures, please review our Return Policy.

11. Refunds

Approved refunds are handled according to our Refund Policy.

Approved refunds are typically processed within 10 business days after the returned product has been received and reviewed.

Refunds are generally issued using the original payment method used for the purchase, subject to applicable law and payment-provider requirements.

12. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or replace mandatory consumer rights that apply under applicable law.

If applicable consumer protection law provides you with rights that differ from these Terms, those mandatory rights will continue to apply.

13. Account Registration

If customer accounts are available on our website, you are responsible for providing accurate information when creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account, except where the applicable law provides otherwise.

If you believe that your account has been accessed without authorization, please contact us promptly.

14. Website Use

You agree to use our website only for lawful purposes.

You must not use the website to:

Violate applicable laws or regulations
Attempt unauthorized access to our systems
Interfere with website security or functionality
Introduce malicious software
Collect information about other users without authorization
Use automated systems in a manner that interferes with normal website operation
Misuse the website, checkout system, or payment services
Engage in fraudulent or deceptive activity

We reserve the right to restrict access where reasonably necessary to protect our website, customers, systems, or business.

15. Intellectual Property

Unless otherwise stated, content available on our website may include text, product descriptions, graphics, logos, photographs, page designs, and other materials belonging to or licensed to lllichttechnikledewiv or LL Lichttechnik-LED EWIV.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit website content without appropriate authorization, except where permitted by applicable law.

16. User Communications

When you contact us through email, live chat, contact forms, or other available channels, you agree to provide accurate information relevant to your inquiry.

You must not submit content that is unlawful, abusive, threatening, fraudulent, malicious, or otherwise inappropriate.

We may retain customer communications where reasonably necessary for customer service, order management, security, legal compliance, or other legitimate business purposes, in accordance with our Privacy Policy.

17. Third-Party Services

Our website may use third-party services such as:

Payment providers
Shipping providers
Website hosting services
Security services
Analytics services
Checkout services

Third-party services may have their own terms and privacy policies.

Your use of those services may be subject to the terms applicable to the relevant third party.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

Website availability may occasionally be affected by:

Maintenance
Technical problems
Hosting issues
Security incidents
Software updates
Network problems
Circumstances outside our reasonable control

We may temporarily suspend or modify website functionality where reasonably necessary.

19. Errors and Corrections

We make reasonable efforts to keep website information accurate.

However, occasional errors may occur, including errors involving:

Product descriptions
Prices
Availability
Images
Specifications
Shipping information
Technical content

Where permitted by applicable law, we reserve the right to correct errors and update website information.

If an error materially affects an order that has already been placed, we will contact you and provide the options required or permitted by applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded or limited.

21. Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including where applicable:

Natural disasters
Severe weather
Transport disruptions
Carrier delays
Government actions
Public emergencies
Internet or telecommunications failures
Power failures
Widespread technical disruptions
Other circumstances beyond our reasonable control

Where appropriate, we will make reasonable efforts to communicate significant disruptions affecting your order.

22. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

23. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the revised version will be published on this page and the Effective Date will be updated.

Your continued use of the website after an updated version is published may be subject to the revised Terms, to the extent permitted by applicable law.

24. Governing Law

These Terms are subject to applicable law.

Nothing in this section is intended to deprive consumers of mandatory protections or rights that apply to them under applicable consumer protection laws.