Effective Date: October 1, 2026
At lllichttechnikledewiv.shop, operated by lllichttechnikledewiv, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, create an account, or place an order for light accessories.
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, when we may share it, how long we may retain it, and what rights you have regarding your personal data.
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable German data protection requirements.
For information concerning your purchases and other aspects of using our website, please also review our Terms & Conditions, Shipping Policy, Return & Refund Policy, and Payment Policy.
1. Business and Data Controller Information
The website is operated by:
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)
Currency: EUR (€)
The Business Name is lllichttechnikledewiv, and the Legal Business Name is LL Lichttechnik-LED EWIV.
For general questions, privacy requests, or customer support, you can contact us by email, telephone, or through our Contact Us page.
2. Information We Collect
Depending on how you use our website, we may collect the following categories of personal information.
Contact Information
This may include:
-
Your full name
-
Email address
-
Telephone number
-
Shipping address
-
Billing address
-
Other contact information that you voluntarily provide
Order Information
When you purchase products from our website, we may collect or process information related to your order, including:
-
Products ordered
-
Quantity of products
-
Order number
-
Order date
-
Billing details
-
Delivery details
-
Order history
-
Order status
-
Refund or return information
Payment Information
Payments may be handled by third-party payment providers.
Depending on the payment method you select, the relevant payment provider may collect and process payment information directly. We may receive payment confirmation, transaction status, and limited transaction details necessary to process and manage your order.
We do not need to store full payment card details when they are processed directly by an authorized payment provider.
Account Information
Where customer accounts are available, we may process:
-
Account email address
-
Login-related information
-
Saved preferences
-
Order history
-
Account settings
-
Other information associated with your account
Customer Service Information
When you contact us by email, telephone, contact form, or 24/7 live chat, we may process:
-
Your name
-
Contact information
-
Order information
-
Details of your inquiry
-
Information you choose to include in your communication
We use this information to respond to your request and provide customer support.
Technical and Website Usage Information
When you visit our website, certain information may be collected automatically, including:
-
IP address
-
Browser type and version
-
Device type
-
Operating system
-
Date and time of access
-
Referring website
-
Pages visited
-
Website interactions
-
Technical logs
-
Security-related information
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember preferences, maintain shopping cart functionality, improve website performance, support security, and understand website usage.
Where legally required, non-essential cookies and similar technologies will be used only after the required consent has been obtained.
3. How We Use Your Information
We may use personal information for the following purposes.
Processing and Fulfilling Orders
We use your information to:
-
Process your orders
-
Confirm purchases
-
Process or facilitate payments
-
Arrange delivery
-
Send order confirmations
-
Provide shipping and order updates
-
Handle returns, refunds, and other order-related matters
More information is available in our Shipping Policy and Return & Refund Policy.
Customer Support
We use your information to:
-
Respond to inquiries
-
Provide order assistance
-
Resolve customer service issues
-
Communicate about returns and refunds
-
Provide support through 24/7 live chat and other available channels
Website Operation
We may use information to:
-
Operate and maintain the website
-
Provide shopping cart and checkout functionality
-
Maintain customer accounts
-
Improve website functionality
-
Diagnose technical problems
-
Maintain website security
Fraud Prevention and Security
We may process personal information when reasonably necessary to:
-
Detect suspicious activity
-
Prevent fraudulent transactions
-
Protect our website and systems
-
Protect customers and our business
-
Investigate security incidents
-
Prevent unauthorized access or misuse
Website Analytics and Improvement
Where permitted by applicable law, we may use website usage and technical information to understand how visitors interact with our website and improve its functionality, usability, products, and services.
Marketing Communications
Where you have provided the required consent or another lawful basis applies, we may use your contact information to send promotional communications about products, services, offers, or updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe function included in the message or by contacting us at info@lllichttechnikledewiv.shop.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
4. Legal Bases for Processing
Depending on the circumstances, we may process personal data on the following legal bases under applicable data protection law, including Article 6 of the GDPR:
Performance of a Contract
We may process personal information when it is necessary to enter into or perform a contract with you, including processing your order, payment, delivery, returns, and customer support.
Legal Obligations
We may process and retain personal information when necessary to comply with legal obligations, including tax, accounting, consumer protection, financial, and recordkeeping requirements.
Legitimate Interests
We may process personal information where necessary for legitimate interests, such as website security, fraud prevention, customer support, service improvement, and protecting our legal rights, provided that those interests are not overridden by your applicable rights and freedoms.
Consent
Certain processing activities, including certain marketing communications and non-essential cookies or similar technologies, may be based on your consent where required by law.
You may withdraw consent at any time where consent is the applicable legal basis.
5. How We Share Personal Information
We do not sell or rent your personal information.
We may share personal information only where reasonably necessary to operate our business, provide services, fulfill orders, comply with legal requirements, or protect our rights.
Depending on the services used by our website, information may be shared with:
-
Payment processors
-
Shipping and delivery providers
-
Website hosting providers
-
IT and technical service providers
-
Customer support providers
-
Website security providers
-
Analytics providers
-
Marketing service providers where legally permitted
-
Professional advisers
-
Government authorities or other parties where disclosure is required by law
These service providers may receive only the information reasonably necessary for the services they provide and may be subject to contractual, legal, and security obligations.
Where third-party services are used for analytics, advertising, or similar purposes, their processing may also be governed by their own privacy policies.
6. Payment Processing
Our website may use third-party payment providers to process payments securely.
The payment provider selected at checkout may process information such as payment credentials, billing details, transaction information, fraud-prevention information, and payment status.
We recommend reviewing the privacy policy of the payment provider used for your transaction to understand how that provider handles personal information.
For information about payment terms and methods, please visit our Payment Policy.
7. Cookies
Cookies are small files stored on your device that can help a website remember settings and understand how visitors use the site.
We may use cookies or similar technologies for purposes such as:
Essential functionality: To operate shopping cart, checkout, account, security, and other necessary website functions.
Preferences: To remember settings and preferences you select.
Analytics: To understand website traffic and usage and improve the website, where permitted.
Marketing: To support advertising or marketing activities where legally permitted and where the required consent has been obtained.
Where required by law, you can choose whether to accept non-essential cookies through the cookie consent mechanism available on our website.
You may also manage or disable certain cookies through your browser settings.
Disabling essential cookies may affect the operation of some website features.
8. Data Security
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, alteration, accidental loss, misuse, disclosure, or destruction.
These safeguards may include:
-
HTTPS/SSL protection
-
Access controls
-
Security monitoring
-
Authentication controls
-
Technical security measures
-
Administrative safeguards
-
Regular maintenance and security updates where appropriate
Google Merchant Center requires merchants to handle customer information responsibly and securely, including protecting personal information and payment-related information through secure connections.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention may be necessary to:
-
Complete and document transactions
-
Provide customer service
-
Process returns and refunds
-
Maintain accounting and tax records
-
Comply with legal obligations
-
Resolve disputes
-
Establish or defend legal claims
-
Prevent fraud
-
Protect the security of our website and services
When personal information is no longer required and there is no legal basis for retaining it, we will take reasonable steps to delete it or otherwise securely dispose of it.
10. International Data Transfers
Some of our service providers may process personal information outside Germany or outside the European Economic Area (EEA).
Where personal information is transferred to a country outside the EEA, we will take appropriate measures required by applicable data protection law, which may include relying on an applicable adequacy decision or appropriate safeguards.
The actual countries and safeguards involved may depend on the third-party services used by our website.
You may contact us at info@lllichttechnikledewiv.shop for more information about applicable safeguards where required.
11. Your Privacy Rights
Under applicable data protection laws, including the GDPR, you may have the following rights, subject to applicable conditions and exceptions:
Right of Access
You may request information about whether we process your personal data and, where applicable, request access to that data.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal information when the legal requirements for deletion are satisfied.
Right to Restriction of Processing
You may request that we restrict processing of your personal information in certain circumstances.
Right to Object
You may object to certain processing activities where permitted by applicable law, including certain processing based on legitimate interests.
Right to Data Portability
Where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Right to Lodge a Complaint
You have the right to lodge a complaint with a competent data protection supervisory authority if you believe your personal data is being processed unlawfully.
To exercise your privacy rights, contact us at:
info@lllichttechnikledewiv.shop
or by post:
LL Lichttechnik-LED EWIV
Hoffeldstraße 250
70597 Stuttgart-Degerloch
Germany
We may ask for reasonable information to verify your identity before processing certain requests.
12. Supervisory Authority
If you believe that your personal data is being processed in violation of applicable data protection law, you may contact a competent German data protection supervisory authority and exercise your right to lodge a complaint.
The competent supervisory authority depends on the applicable jurisdiction and circumstances.
13. Marketing and Promotional Communications
We may send marketing communications only where permitted by applicable law.
Where consent is required, promotional communications will be sent only after the relevant consent has been obtained.
You can stop receiving promotional emails at any time by:
-
Using the unsubscribe link included in the relevant message; or
-
Contacting us at info@lllichttechnikledewiv.shop
Your withdrawal will not affect the legality of processing that occurred before your withdrawal.
14. Third-Party Websites and Services
Our website may contain links or integrations relating to third-party services, including payment providers, delivery providers, social media platforms, analytics services, or other external websites.
Third-party websites and services operate independently from us and may have their own privacy policies and terms.
We are not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing the privacy policy of any third party before submitting personal information to that third party.
15. Children's Privacy
Our website is intended for general consumers and is not knowingly intended to collect personal information from children.
If you believe that a child has provided personal information to us in circumstances where the collection was not appropriate, please contact us at info@lllichttechnikledewiv.shop so that we can review the request and take appropriate action where required.
16. Automated Decision-Making and Profiling
We do not intend to make decisions that produce legal or similarly significant effects on you solely through automated processing unless such processing is permitted by applicable law and the required safeguards are provided.
Certain third-party technologies may perform automated processing for purposes such as fraud prevention, analytics, personalization, or advertising where legally permitted.
Where applicable law provides specific rights concerning automated decision-making or profiling, those rights will apply according to the relevant legal requirements.
17. Your Responsibility When Providing Information
When you provide personal information to us, you should ensure that the information is accurate and up to date.
Providing incorrect or incomplete information may affect our ability to process an order, arrange delivery, respond to an inquiry, or provide other requested services.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we update this Privacy Policy, the revised version will be published on this page and the Effective Date will be updated.
We encourage you to review this page periodically.
19. Contact Us
For questions, concerns, privacy requests, or questions about how we process personal data, please contact us.
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)
Related Policies
Privacy Policy
Effective Date: October 1, 2026
At lllichttechnikledewiv.shop, operated by lllichttechnikledewiv, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, create an account, or place an order for light accessories.
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, when we may share it, how long we may retain it, and what rights you have regarding your personal data.
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable German data protection requirements.
For information concerning your purchases and other aspects of using our website, please also review our Terms & Conditions, Shipping Policy, Return & Refund Policy, and Payment Policy.
1. Business and Data Controller Information
The website is operated by:
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)
Currency: EUR (€)
The Business Name is lllichttechnikledewiv, and the Legal Business Name is LL Lichttechnik-LED EWIV.
For general questions, privacy requests, or customer support, you can contact us by email, telephone, or through our Contact Us page.
2. Information We Collect
Depending on how you use our website, we may collect the following categories of personal information.
Contact Information
This may include:
-
Your full name
-
Email address
-
Telephone number
-
Shipping address
-
Billing address
-
Other contact information that you voluntarily provide
Order Information
When you purchase products from our website, we may collect or process information related to your order, including:
-
Products ordered
-
Quantity of products
-
Order number
-
Order date
-
Billing details
-
Delivery details
-
Order history
-
Order status
-
Refund or return information
Payment Information
Payments may be handled by third-party payment providers.
Depending on the payment method you select, the relevant payment provider may collect and process payment information directly. We may receive payment confirmation, transaction status, and limited transaction details necessary to process and manage your order.
We do not need to store full payment card details when they are processed directly by an authorized payment provider.
Account Information
Where customer accounts are available, we may process:
-
Account email address
-
Login-related information
-
Saved preferences
-
Order history
-
Account settings
-
Other information associated with your account
Customer Service Information
When you contact us by email, telephone, contact form, or 24/7 live chat, we may process:
-
Your name
-
Contact information
-
Order information
-
Details of your inquiry
-
Information you choose to include in your communication
We use this information to respond to your request and provide customer support.
Technical and Website Usage Information
When you visit our website, certain information may be collected automatically, including:
-
IP address
-
Browser type and version
-
Device type
-
Operating system
-
Date and time of access
-
Referring website
-
Pages visited
-
Website interactions
-
Technical logs
-
Security-related information
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember preferences, maintain shopping cart functionality, improve website performance, support security, and understand website usage.
Where legally required, non-essential cookies and similar technologies will be used only after the required consent has been obtained.
3. How We Use Your Information
We may use personal information for the following purposes.
Processing and Fulfilling Orders
We use your information to:
-
Process your orders
-
Confirm purchases
-
Process or facilitate payments
-
Arrange delivery
-
Send order confirmations
-
Provide shipping and order updates
-
Handle returns, refunds, and other order-related matters
More information is available in our Shipping Policy and Return & Refund Policy.
Customer Support
We use your information to:
-
Respond to inquiries
-
Provide order assistance
-
Resolve customer service issues
-
Communicate about returns and refunds
-
Provide support through 24/7 live chat and other available channels
Website Operation
We may use information to:
-
Operate and maintain the website
-
Provide shopping cart and checkout functionality
-
Maintain customer accounts
-
Improve website functionality
-
Diagnose technical problems
-
Maintain website security
Fraud Prevention and Security
We may process personal information when reasonably necessary to:
-
Detect suspicious activity
-
Prevent fraudulent transactions
-
Protect our website and systems
-
Protect customers and our business
-
Investigate security incidents
-
Prevent unauthorized access or misuse
Website Analytics and Improvement
Where permitted by applicable law, we may use website usage and technical information to understand how visitors interact with our website and improve its functionality, usability, products, and services.
Marketing Communications
Where you have provided the required consent or another lawful basis applies, we may use your contact information to send promotional communications about products, services, offers, or updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe function included in the message or by contacting us at info@lllichttechnikledewiv.shop.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
4. Legal Bases for Processing
Depending on the circumstances, we may process personal data on the following legal bases under applicable data protection law, including Article 6 of the GDPR:
Performance of a Contract
We may process personal information when it is necessary to enter into or perform a contract with you, including processing your order, payment, delivery, returns, and customer support.
Legal Obligations
We may process and retain personal information when necessary to comply with legal obligations, including tax, accounting, consumer protection, financial, and recordkeeping requirements.
Legitimate Interests
We may process personal information where necessary for legitimate interests, such as website security, fraud prevention, customer support, service improvement, and protecting our legal rights, provided that those interests are not overridden by your applicable rights and freedoms.
Consent
Certain processing activities, including certain marketing communications and non-essential cookies or similar technologies, may be based on your consent where required by law.
You may withdraw consent at any time where consent is the applicable legal basis.
5. How We Share Personal Information
We do not sell or rent your personal information.
We may share personal information only where reasonably necessary to operate our business, provide services, fulfill orders, comply with legal requirements, or protect our rights.
Depending on the services used by our website, information may be shared with:
-
Payment processors
-
Shipping and delivery providers
-
Website hosting providers
-
IT and technical service providers
-
Customer support providers
-
Website security providers
-
Analytics providers
-
Marketing service providers where legally permitted
-
Professional advisers
-
Government authorities or other parties where disclosure is required by law
These service providers may receive only the information reasonably necessary for the services they provide and may be subject to contractual, legal, and security obligations.
Where third-party services are used for analytics, advertising, or similar purposes, their processing may also be governed by their own privacy policies.
6. Payment Processing
Our website may use third-party payment providers to process payments securely.
The payment provider selected at checkout may process information such as payment credentials, billing details, transaction information, fraud-prevention information, and payment status.
We recommend reviewing the privacy policy of the payment provider used for your transaction to understand how that provider handles personal information.
For information about payment terms and methods, please visit our Payment Policy.
7. Cookies
Cookies are small files stored on your device that can help a website remember settings and understand how visitors use the site.
We may use cookies or similar technologies for purposes such as:
Essential functionality: To operate shopping cart, checkout, account, security, and other necessary website functions.
Preferences: To remember settings and preferences you select.
Analytics: To understand website traffic and usage and improve the website, where permitted.
Marketing: To support advertising or marketing activities where legally permitted and where the required consent has been obtained.
Where required by law, you can choose whether to accept non-essential cookies through the cookie consent mechanism available on our website.
You may also manage or disable certain cookies through your browser settings.
Disabling essential cookies may affect the operation of some website features.
8. Data Security
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, alteration, accidental loss, misuse, disclosure, or destruction.
These safeguards may include:
-
HTTPS/SSL protection
-
Access controls
-
Security monitoring
-
Authentication controls
-
Technical security measures
-
Administrative safeguards
-
Regular maintenance and security updates where appropriate
Google Merchant Center requires merchants to handle customer information responsibly and securely, including protecting personal information and payment-related information through secure connections.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention may be necessary to:
-
Complete and document transactions
-
Provide customer service
-
Process returns and refunds
-
Maintain accounting and tax records
-
Comply with legal obligations
-
Resolve disputes
-
Establish or defend legal claims
-
Prevent fraud
-
Protect the security of our website and services
When personal information is no longer required and there is no legal basis for retaining it, we will take reasonable steps to delete it or otherwise securely dispose of it.
10. International Data Transfers
Some of our service providers may process personal information outside Germany or outside the European Economic Area (EEA).
Where personal information is transferred to a country outside the EEA, we will take appropriate measures required by applicable data protection law, which may include relying on an applicable adequacy decision or appropriate safeguards.
The actual countries and safeguards involved may depend on the third-party services used by our website.
You may contact us at info@lllichttechnikledewiv.shop for more information about applicable safeguards where required.
11. Your Privacy Rights
Under applicable data protection laws, including the GDPR, you may have the following rights, subject to applicable conditions and exceptions:
Right of Access
You may request information about whether we process your personal data and, where applicable, request access to that data.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal information when the legal requirements for deletion are satisfied.
Right to Restriction of Processing
You may request that we restrict processing of your personal information in certain circumstances.
Right to Object
You may object to certain processing activities where permitted by applicable law, including certain processing based on legitimate interests.
Right to Data Portability
Where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Right to Lodge a Complaint
You have the right to lodge a complaint with a competent data protection supervisory authority if you believe your personal data is being processed unlawfully.
To exercise your privacy rights, contact us at:
info@lllichttechnikledewiv.shop
or by post:
LL Lichttechnik-LED EWIV
Hoffeldstraße 250
70597 Stuttgart-Degerloch
Germany
We may ask for reasonable information to verify your identity before processing certain requests.
12. Supervisory Authority
If you believe that your personal data is being processed in violation of applicable data protection law, you may contact a competent German data protection supervisory authority and exercise your right to lodge a complaint.
The competent supervisory authority depends on the applicable jurisdiction and circumstances.
13. Marketing and Promotional Communications
We may send marketing communications only where permitted by applicable law.
Where consent is required, promotional communications will be sent only after the relevant consent has been obtained.
You can stop receiving promotional emails at any time by:
-
Using the unsubscribe link included in the relevant message; or
-
Contacting us at info@lllichttechnikledewiv.shop
Your withdrawal will not affect the legality of processing that occurred before your withdrawal.
14. Third-Party Websites and Services
Our website may contain links or integrations relating to third-party services, including payment providers, delivery providers, social media platforms, analytics services, or other external websites.
Third-party websites and services operate independently from us and may have their own privacy policies and terms.
We are not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing the privacy policy of any third party before submitting personal information to that third party.
15. Children's Privacy
Our website is intended for general consumers and is not knowingly intended to collect personal information from children.
If you believe that a child has provided personal information to us in circumstances where the collection was not appropriate, please contact us at info@lllichttechnikledewiv.shop so that we can review the request and take appropriate action where required.
16. Automated Decision-Making and Profiling
We do not intend to make decisions that produce legal or similarly significant effects on you solely through automated processing unless such processing is permitted by applicable law and the required safeguards are provided.
Certain third-party technologies may perform automated processing for purposes such as fraud prevention, analytics, personalization, or advertising where legally permitted.
Where applicable law provides specific rights concerning automated decision-making or profiling, those rights will apply according to the relevant legal requirements.
17. Your Responsibility When Providing Information
When you provide personal information to us, you should ensure that the information is accurate and up to date.
Providing incorrect or incomplete information may affect our ability to process an order, arrange delivery, respond to an inquiry, or provide other requested services.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we update this Privacy Policy, the revised version will be published on this page and the Effective Date will be updated.
We encourage you to review this page periodically.
19. Contact Us
For questions, concerns, privacy requests, or questions about how we process personal data, please contact us.
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)