Effective Date: October 1, 2026
This Refund Policy explains how lllichttechnikledewiv.shop, operated by lllichttechnikledewiv, handles refunds after an eligible returned product has been received and reviewed.
For information about return eligibility and how to start a return, please see our separate Return Policy.
All amounts referred to in this policy are in EUR (€).
1. Business Information
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)
Currency: EUR (€)
2. How the Refund Process Works
After an approved return arrives, we will review the returned product to confirm that it meets the applicable return requirements.
Once the review is completed, we will send you an email confirming whether the refund has been approved.
If the refund is approved, it will normally be issued to the same payment method originally used for the purchase, unless applicable law or the payment provider requires another arrangement.
3. Refund Processing Time
Approved refunds are typically processed within:
10 business days
The 10-business-day period begins after we have received the returned product and completed the applicable return review.
After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
4. Refund Amount
For an approved return, the refund will generally correspond to the amount paid for the returned product, subject to any deductions that are legally permitted or required based on the circumstances of the return.
We do not charge a restocking fee.
Restocking Fee: €0.00 EUR
5. Refunds for Defective, Damaged, or Incorrect Products
If an item is returned because it arrived defective, damaged, or incorrect, we will review the issue and, where the return is approved, process the applicable refund in accordance with the Return Policy and applicable law.
Please contact us at info@lllichttechnikledewiv.shop and provide your order number and relevant details about the problem.
6. Refunds for Non-Defective Returns
Eligible non-defective returns, including returns resulting from a change of mind, may be refunded after the returned product has been received and reviewed in accordance with our Return Policy.
The refund will be processed using the applicable refund method described in this policy.
7. No Exchanges
We do not provide direct product exchanges.
If you want a different product, you must return the original eligible product and place a separate order.
8. Refunds and Promotional Discounts
Where an order was purchased using a discount, promotional code, or other price reduction, the refund will generally be based on the actual amount paid for the returned product, subject to applicable law and the terms of the relevant promotion.
9. If Your Refund Has Not Arrived
If you have received confirmation that your refund has been processed but the funds have not yet appeared, please:
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Check the payment account originally used for the purchase.
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Check with your bank or card issuer.
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Check with the payment provider used for your order.
If the refund still cannot be located after the expected processing period, contact us at:
info@lllichttechnikledewiv.shop
Please include your order number so we can investigate the matter.
10. Refunds and Return Shipping
For approved returns, our store provides the return shipping label.
Return Shipping Fee: €0.00
No return shipping charge will be applied to approved returns under this policy.
11. Rejected Returns
If a returned product does not meet the requirements of the applicable return policy, we may contact you regarding the return and explain the reason why a refund cannot be approved.
Any decision will be made subject to applicable statutory consumer rights.
12. Statutory Consumer Rights
Nothing in this Refund Policy limits mandatory consumer rights available under applicable German, Dutch, European Union, or other applicable law.
Where mandatory law requires a refund or provides specific refund conditions or timing, those requirements will apply.
13. Contact Us About Refunds
For questions about refunds, please contact:
Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)