Shipping Policy

Effective Date: October 1, 2026

Welcome to lllichttechnikledewiv.shop. This Shipping Policy explains how we process, dispatch, and deliver orders for our light accessories. It provides clear information about where we ship, shipping costs, order cut-off times, processing times, delivery estimates, tracking, delays, and what to do if there is a problem with your shipment.

All shipping information shown in this policy should be consistent with the shipping information displayed during checkout and in our Google Merchant Center settings. Google requires merchants to clearly provide delivery countries, delivery costs, order cut-off times, handling times, and transit times.

1. Where We Ship

We currently deliver orders only within the Netherlands.

Our shipping service covers standard residential and business addresses located within the Netherlands.

International Shipping

We do not offer international shipping.

Orders cannot currently be shipped to addresses outside the Netherlands, including Germany or other European Union countries.

When placing an order, please make sure that the delivery address is located within the Netherlands.

2. Shipping Cost

Free Shipping

We currently offer Free Standard Shipping on all eligible orders delivered within the Netherlands.

Shipping Cost: €0.00

There is no additional standard shipping fee added to eligible Netherlands deliveries at checkout.

Any special delivery charges, if applicable to a specific order or service, will be clearly shown before you complete your purchase.

3. Daily Order Cut-Off Time

Our daily order cut-off time is:

4:00 PM Central European Time (CET)

Orders placed before 4:00 PM CET on a business day will normally begin processing on the same business day.

Orders placed after 4:00 PM CET will normally begin processing on the next business day.

Orders placed on weekends or applicable public holidays will normally begin processing on the next available business day.

The order cut-off time is provided to help customers understand when order processing is expected to begin. Google Merchant Center also uses an order cut-off time when calculating estimated delivery dates.

4. Order Processing Time

Orders are generally processed within:

1–2 business days

Processing normally includes:

Payment confirmation
Order verification
Product availability checks
Picking and preparation
Secure packaging
Handover to the shipping carrier

Business days are generally Monday through Friday, excluding applicable public holidays.

During periods of unusually high order volume, seasonal promotions, or other operational circumstances, processing may take slightly longer.

5. Transit Time

After your order has been dispatched, standard delivery within the Netherlands is generally:

2–5 business days

Transit time begins once the package has been handed to the shipping carrier.

Actual delivery time may vary depending on the destination, carrier operations, weekends, public holidays, weather conditions, and other circumstances outside our direct control.

Google defines transit time as the number of working days required for the carrier to deliver an order after it has been picked up for delivery.

6. Estimated Total Delivery Time

For standard orders within the Netherlands, the estimated total delivery time is generally:

3–7 business days

This estimate combines:

Processing: 1–2 business days
Transit: 2–5 business days

Delivery estimates are provided as general guidance and are not guaranteed delivery dates.

Customers who place an order after the daily cut-off time may have an additional business day added to the processing period.

7. Shipping Carrier

We may use an appropriate shipping carrier or delivery service based on the destination, product, availability, and operational requirements.

The carrier used for your order may vary.

Where tracking is available, tracking information will be provided after your order has been dispatched.

We do not guarantee that every order will be shipped through one specific carrier.

8. Order Tracking

Where tracking is available, you will receive shipping or tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the package.

If your tracking information has not appeared or has not updated within a reasonable period, please contact us at:

info@lllichttechnikledewiv.shop

You can also contact us through our Contact Us page.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check:

Full name
Street and house number
Apartment, unit, or building information where applicable
Postal code
City
Country

The delivery country must be the Netherlands.

If an order cannot be delivered because the customer entered an incorrect, incomplete, or undeliverable address, delivery may be delayed or the package may be returned to the sender.

Please contact us as soon as possible if you notice an address error after placing your order.

10. Changing or Cancelling an Order Before Shipment

If you need to change your shipping address or request cancellation, please contact us as soon as possible after placing your order.

We will review the request based on the status of your order.

Once an order has been processed, packed, or handed over to the carrier, we may no longer be able to change the address or cancel the shipment.

For returns and refunds after an order has been delivered, please review our Return & Refund Policy.

11. Delivery Delays

Although we work to process and dispatch orders within the stated timeframes, delivery can occasionally take longer than expected.

Possible causes of delays include:

Severe weather
Carrier disruptions
Transportation delays
Public holidays
Seasonal or peak-period volumes
Unusually high order volumes
Operational disruptions
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

When we become aware of a significant shipping delay affecting your order, we will make reasonable efforts to provide relevant information or updated tracking details.

12. Delivered but Not Received

If your tracking information shows that your order has been delivered but you cannot locate it, we recommend:

First, checking the delivery area, entrance, mailbox area, reception area, or other usual delivery locations.

Next, checking with household members, building management, reception staff, or nearby neighbors where appropriate.

If the package still cannot be found, contact us at info@lllichttechnikledewiv.shop so we can review the shipment details and, where appropriate, assist with contacting the delivery carrier.

13. Lost Packages

If your order appears to be lost in transit or the tracking information shows no movement for an extended period, please contact us.

We may review the tracking information and, where appropriate, contact the carrier or begin an investigation.

Any replacement, refund, or other resolution will be handled in accordance with the circumstances of the case and our Return & Refund Policy.

14. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us review the issue, please provide:

Your order number
A description of the damage
Clear photographs of the damaged product
Clear photographs of the outer shipping packaging
Any other information reasonably requested by our support team

We will review the information and determine the appropriate next steps in accordance with our Return & Refund Policy.

15. Multiple-Item Orders

Orders containing multiple products may, in some circumstances, be shipped in more than one package.

If items are shipped separately, the packages may arrive at different times.

Where separate tracking information is available, it may be provided for the individual shipments.

16. Weekends and Public Holidays

Orders are generally processed on business days.

For this policy, business days normally mean:

Monday through Friday

Weekends and applicable public holidays are not normally counted as processing or transit business days.

Public holidays may affect the estimated delivery date.

17. Delivery Outside the Netherlands

We currently do not accept or fulfill deliveries outside the Netherlands.

Customers located outside the Netherlands should not place an order unless the delivery address is within the Netherlands.

We do not currently provide international shipping.

18. Free Shipping and Merchant Center Information

Our standard shipping service for the Netherlands is offered at:

€0.00 — Free Shipping

The shipping speed shown on our website should correspond to the shipping information configured in Google Merchant Center. Google specifically advises merchants to ensure that the shipping speed and shipping information displayed on the website match the information submitted to Merchant Center.

19. Customs, Duties, and International Charges

Because we currently ship only within the Netherlands, this Shipping Policy does not provide an international shipping service.

International customs, import duties, and international delivery charges therefore do not apply to our standard Netherlands-only shipping service.

20. Questions About Shipping

If you have questions about an order, delivery status, shipping address, delivery delay, or this Shipping Policy, please contact our support team.

Business Name: lllichttechnikledewiv
Legal Business Name: LL Lichttechnik-LED EWIV
Website: lllichttechnikledewiv.shop
Email: info@lllichttechnikledewiv.shop
Phone: +49 711 90770065
Business Address: Hoffeldstraße 250, 70597 Stuttgart-Degerloch, Germany
Customer Support: 24/7 Live Chat
Time Zone: Central European Time (CET)